Frequently asked questions

Clear answers before you delegate.

Learn how matching, interviews, schedules, tools, pricing, onboarding, account management, and match protection work.

Book a Free Discovery Call
01What types of businesses does SulongRa support?+

We support growing businesses across industries, including small businesses, startups, entrepreneurs, professional service firms, marketing agencies, e-commerce businesses, and real estate professionals. If the responsibilities can be performed remotely, we’re happy to discuss the support you need.

02Where are the Virtual Professionals based?+

Virtual Professionals are primarily based in the Philippines and work remotely with client businesses.

03Can clients interview candidates?+

Yes. You interview shortlisted candidates and make the final selection. SulongRa identifies aligned candidates, but the hiring decision remains yours.

04How many hours does a full-time Virtual Professional work?+

Full-time support is generally around 40 hours per week. The exact schedule and coverage are defined around the role and documented in the service agreement.

05Can the schedule align with a U.S. time zone?+

Yes. Work schedules can be aligned with the client’s U.S. time zone based on the engagement requirements.

06Who provides software and tools?+

Clients provide access to the software, systems, tools, accounts, and company-specific training required for the Virtual Professional to perform the role.

07What does my Account Manager do?+

Every engagement includes support from a dedicated Account Manager who conducts regular check-ins with the client and Virtual Professional to support communication and alignment.

08What happens if the Virtual Professional is not the right fit?+

For eligible documented performance or skill mismatches during the first 30 days, SulongRa begins the rematching process and aims to present qualified replacement candidates within five business days, subject to the client service agreement. No additional placement fee applies to an eligible replacement.

09How is pricing determined?+

Pricing depends on the responsibilities, required experience, skill set, schedule, and overall role scope. We do not publish one-size-fits-all rates; pricing is discussed transparently during your free discovery call.

10How does onboarding work?+

Once you select a candidate, we help coordinate the introduction and launch. You provide access to your systems, tools, processes, and business-specific training, while SulongRa supports communication and check-ins.

READY TO MOVE FORWARD?

Give your business the support it needs to keep moving.

If repetitive tasks are taking time away from sales, customers, strategy, or growth, it may be time to delegate. Tell us what is consuming your time, and we’ll help determine what can realistically be handled through virtual support.

Book a Free Discovery Call